Contact Technical Support
1-877-453-8133 or 1-321-453-8133
technicalsupport@seminarsexpress.com
Downloads
A Seminars Express presentation requires no special software or plug-ins. Internet Explorer (5.0 or higher) or Netscape Navigator (4.7x), along with the Windows Media Player, is all that is needed.
To update your browser or Windows Media Player, click the link below.
Download Windows Media Player 11
Right-click the link below and click "Save Target As" to download Troubleshooting Tips for the IT Department.
Troubleshooting Tips for the IT Department
Frequently Asked Questions
For questions regarding the functionality and navigation elements of the courseware, click here to view the Mediasite Viewer Orientation.
Issue: |
When viewing the videos, I have audio but no video. Solution: Update the Windows Media Player to Version 10.0. This usually happens when a machine has Windows Media Player 6.4 and the video codec is not installed. Or... if a later version of Windows Media Player is installed it may be network bandwidth is low. As more bandwidth becomes available, so will the video. |
Issue: |
Nothing happens when I click on the video link. Solution: The website may not be on your list of trusted websites or you may have pop-up blocking software installed on your computer. Temporarily disable your pop-up blocking software or call your IT department to have the website http://seminarsexpress.mediasite.com/ added to your list of trusted websites. |
Issue: |
Video stream becomes choppy or stalls. Solution: Network bandwidth is low. As more bandwidth becomes available, the video will stream better. |
Issue: |
Graphics do not display. Solution: Network bandwidth is low. Press CTRL+R to refresh the stream. If this does not work, close the viewer and re-launch the presentation. |
